Non-Emergency – If you cannot attend the conference you may transfer your registration to another attendee or request a refund. Refund requests for cancellations must be received via email two weeks prior to the event date. The full amount paid minus a 10% processing fee will be refunded. Transfers can be made, without penalty at any time, however we cannot guarantee name changes on materials. No refund will be issued for cancellations received within two weeks of the event, unless in accordance with the Emergency Policy below.
Emergency Refunds may be granted within two weeks of the event if an attendee is unable to attend due to the death of an immediate family member, hospitalization, or other extraordinary circumstance. Refunds will still be subject to the 10% processing fee. All emergency refund requests must be received no later than two weeks after the event conclusion.
All cancellations and requests for transfer must be sent in writing via email.
FMI: For questions and additional information, email our conference team or call 207-773-0505.